W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9wb2x0ihjlzgvzawduic9wbmcvam9icy5wbmcixv0

Service Integration Assurance Manager

Service Integration Assurance Manager

  • Location

    Surrey, England

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £400.00 - £500.00 per day

  • Contact:

    Kelvin Ball

  • Contact email:

    kelvin.ball@volt.eu.com

  • Job ref:

    73898-ITENG-KSB_1554221178

  • Published:

    7 months ago

  • Duration:

    26 weeks

  • Expiry date:

    2019-05-02

  • Start date:

    ASAP

  • Consultant:

    #

SERVICE INTEGRATION - SERVICE ASSURANCE - ITIL - VENDOR MANAGEMENT

Purpose of role

* This role is to create, maintain, analyse, publicise and share of all knowledge articles necessary for effective operation of services
* It also includes managing shared information repositories that can be accessed by all suppliers, customers and the SIAM provider using appropriate access controls
* Ensure that the knowledge is sourced from all relevant sources, and should be shared between, all suppliers and the SIAM provider

Skills, knowledge & experience needed

* Knowledge of IT Infrastructure Library and IT service management
* High level of gravitas to be able to deal with third party suppliers and vendor performance
* Moderate analytical skills
* Knowledge of the pharmaceutical business or any other highly regulated industry
* Appreciation of COBIT as information system control guiding principles
* Experience working in a matrixed organisation together with various suppliers
* Appreciation of work experience across multiple cultures and countries / regions is a plus
* ITIL foundational certification