Key responsibilities of the role will be:
Triage and resolve end user support requests, acting as the primary point of contact for end user support and problem resolution
Support the adoption and usage of Salesforce throughout the organisation
Create 'How To' documentation and provide ad-hoc user training
Manage service tickets and meet SLAs
Work closely with other areas of the business to prioritise and schedule enhancement requests and bug fixes
Candidates for this position must have a track record working in user support positions and it is essential that they have previously provided support for Salesforce
