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Support Engineer

Support Engineer

  • Location

    Flemish Brabant, Belgium

  • Sector:

    IT, Engineering & Manufacturing

  • Job type:

    Permanent

  • Salary:

    €2700 - €3100 per month

  • Contact:

    Matthieu Vandeclisse

  • Contact email:

    Matthieu.Vandeclisse@volt.eu.com

  • Job ref:

    74323-ITBEL-MZV_1561709152

  • Published:

    4 months ago

  • Expiry date:

    2019-07-28

  • Start date:

    ASAP

Our client is a premium distributor and aftersales partner for the equipment and transport industry.

The IT department is in charge of the resources, infrastructure and information systems. This deparment is responsible for the implementation of the IT policies. It is responsible for the efficiency, realiabililty and stability of the systems and is continuously looking to improve the processes to better support the development of the organisation.

You will be responsible for giving IT support to our employees on all our systems.
You will be solving issues by identying the source, you will advise on actions to be taken. You are also responsible for the follow up of the indicent management tool.

Answering questions and calls from the employees of both Brussels and Antwerp sites within appropriate timeframe.
Analyze and interpret client's problems, decide on priorities to be solved
Propose corrective actions to each users, provide advises or instructions in order to solve the issue
Administer recording system and manage incidents (users, hard and sofware)
Log in and maintain working instructions in systems
Manage access and authorisation within AD Microsoft
Manage system administration, install and configure pc's, tablets and phones

Your profile:

Bachelor Degree in IT
Minimum 3 years experience within a similar position
Good knowledge of recent Microsoft products
Ability to diagnose and solve technical problems, you are able to adapt to the environment to reach the objectives
You can communicate clearly, taking into account the other
Customer satisfaction and result oriented
Autonomous, you are keeping yourself informed about the evolution of the IT solutions
You have a valid driving licence

Our offer:

In addition to a motivating salary package that matches your ambitions and your results, our client offers you a real opportunity to enhance your experience and develop your skills. A function with an international influence that combines autonomy and initiative. A framework with a human dimension and a dynamic corporate culture, voluntary and ambitious, where team spirit, customer satisfaction, flexibility and the quality of its services are recognized as its main values