7 months ago
You will work in an engineering team inside the IT department
The team is composed by 3 functional analysts, 1 technical lead and 8 developers spread over several nationalities
Team spirit is a must in my team to allow exchange of experience and solve complex issues.
The application on which you will work is used to mainly support call center agents works, but also to support our sales partners and some others business flows
We currently have 6000 users working on the application
All documentation and meeting are in English
Areas of responsibility
Development and enhancement of PeopleSoft CRM and Sales components
Based on the functional analysts input participate with the technical lead in the estimation of the workload process.
Provide feedback in the functional design presentation
Write a technical design
Develop the project based on the technical design
Ensure the coherence of his/her development with the other team member
Debug and resolve issues within the existing components
Support interfaces and data integration using Integration Broker technology
Participate in release activities, assist in the planned installation and configuration of PeopleSoft software
Good knowledge of the Data Model of all the CRM Modules (BORM Model / Case / Oppy / Lead / Task / Mail / 360 View of Customers / Consumer );
Integration broker configuration; Workflow Configuration across all modules ( Case / Lead / Oppy / Task );
+/- 4 years experiences in the CRM module in a Call Centre area. Telecom is not mandatory but is an asset; Object Oriented programming skills;
Experience in writing App Engines with large data sets;
very Strong background of Oracle PLSQL; Oracle Database Performance and application tuning.
English is mandatory. French and Dutch optional;
Able to work fast and under pressure
Analyse the requirement and discuss with our Analyst the best solution available.
Good team spirit.
Good written and verbal communication skills in English, knowledge of French or Dutch would be an asset
Good analytical skills, generate new and innovative approaches to solving problems
Being able to collaborate intensively with the team.
Ability to multitask and perform under pressure