W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9wb2x0ihjlzgvzawduic9wbmcvam9icy5wbmcixv0

Helpedsk IT technician Junior (FR/NL)

Helpedsk IT technician Junior (FR/NL)

  • Location

    Brussels, Belgium

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Sarah Mawaka

  • Contact email:

    Sarah.Mawaka@volt.eu.com

  • Job ref:

    74968-TELCO-SHM_1566984496

  • Published:

    about 2 months ago

  • Duration:

    16 weeks

  • Expiry date:

    2019-09-15

  • Start date:

    09/09/19

  • Consultant:

    #

Description:

Role description

Required Responsibilities

  • handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers

  • ensure the correct dispatching to the various technical departments

  • inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions

  • ensure a good follow-up of the interventions in the field

  • report recurring problems -provide support to colleagues to have a good impact on customer satisfaction


Degree & Experience

  • technical education in higher education or equivalent experience


Technical skills

  • Office 365


Attitudes/Behavior

  • open and flexible

  • team spirit

  • creativity

  • self-sufficient

  • flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)


Languages

  • bilingual dutch and french

  • knowledge of English is an asset