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Customer Advocate Manager

Customer Advocate Manager

  • Location

    Scotland, Scotland

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    benefits

  • Contact:

    Jack Allen

  • Contact email:

    Jack.Allen@volt.eu.com

  • Job ref:

    73991-ITENG-JLL_1559550262

  • Published:

    5 months ago

  • Expiry date:

    2019-07-03

  • Start date:

    ASAP

  • Consultant:

    #

Customer Advocate Manager - Livingston
My client is looking for a Customer Advocate Manager be the focal point for customer escalations on maintenance and supports and provide regular status updates to customers on outstanding issues.

The main responsibilities will:
- Ensure proper documentation of issue status and progress in a customer case management system.
- Provide metrics and reports to customers regarding support performance and training to customers on support processes and tools.
- Interface with Global Support Services engineers and managers, engineers and sales to ensure timely, high quality solutions to customers reported issues.

The main skills required:
- Experience managing strategic and escalated customer accounts.
- Software Engineering or IT Industry experience.
- Customer/ Account Management experience.
- Ability to make decisions based on customer business situations.
- Application knowledge, particularly in the areas of DMS, OMS, Mobile and DERMS.

This role is paying a salary of between £50,000 - £65,000 depending on experience.

If this is something you are interested in, please apply.