Roles & Responsibility:
Create application package in MSI and/or Virtual format (App-V 5.0) for Windows (Desktops & Citrix) and Casper packages for Mac.
Assist in handling internal packaging QA process
Help oversee the complete application packaging process
Engage internal customer to obtain packaging requirements and create technical documents with solutions to meet requirements and scale to large environment.
Ensure prerequisites or dependencies as well as BlackRock packaging/deployment standards are accounted for in the solution delivered.
Engage Application Owner/Developer/Vendor to assist with technical configuration when necessary.
Handle multiple requests to ensure all packages are delivered within SLA & meet the business emergencies.
Perform internal testing/quality assurance to ensure package complies with standards.
Coordinate testing and User Acceptance Signoff with application owner.
Remediate issues discovered during testing or deployment.
Stage deployments to the target audience using SCCM for Windows or Casper for Mac.
Create change requests in change management system when applicable.
Provide L3 level support on package functionality or deployment issues in production.
Engage with project teams as needed to provide packaging and deployment support.
Provide L3 level support of desktops, laptops, Mobile Devices and Virtual desktop environment.
Experience
Proven experience in Application Packaging using Installshield AdminStudio
Experience in Microsoft Application Virtualization and sequencing tasks (App-V 4.6 and App-V 5.0)
Experience in software deployment using SCCM (2007/2012)
Knowledge of Automation/scripting using PowerShell/VBScript.
Knowledge of creating Mac packages & deployment using Casper.
Knowledge of Active Directory, Group Policy, Antivirus Software, Citrix, Virtual Desktop environments.
Good communication skills & team player, ability to co-ordinate well within local/global teams within same function as well as cross functional teams, Works under general supervision; reports to a team lead or manager.
Demonstrates ability to organize and coordinate activities associated with all aspects of application packaging requirements, certification, testing, reporting and deployment.
Demonstrates ability to ensure processes are being followed by the team
