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2nd Line Support Analyst

2nd Line Support Analyst

  • Location

    Dublin, Republic of Ireland

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    Up to £27.50 per hour

  • Contact:

    Rebecca Dalton

  • Contact email:

    Rebecca.Dalton@volt.eu.com

  • Job ref:

    74446-ITENG-CDA_1560504265

  • Published:

    4 months ago

  • Duration:

    12 months

  • Expiry date:

    2019-06-27

  • Start date:

    asap

2nd Line Support Analyst
12 month contract
Dublin
£27.50 per hour

Responsibilities:

- Responsible for installation and maintenance of software systems and supporting end users
- Attend to inquiries, record questions and respond to customers with solutions
- Provide immediate support to incidents and ensure services are restored within SLAs
- Evaluate system configuration and software to ensure effective use of hardware resources
- Install and support both hardware and software components

Skills required:

- Proven track record in a customer technical support role
- Exposure to applications such as Microsoft teams, Exchange, Skype for Business, Zoom or
Active Directory
- Experience with Windows OS and Windows Server and components such as services, networking
and virtualisation
- Understanding in print services and network print services
- ITIL Certified is an advantage

If the above sounds like you, please apply for my immediate attention!