2nd Line Support Analyst
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Location
Dublin
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Sector:
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Job type:
-
Salary:
Up to £27.50 per hour
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Contact:
Rebecca Dalton
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Contact email:
Rebecca.Dalton@volt.eu.com
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Job ref:
74446-ITENG-CDA_1560504265
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Published:
almost 5 years ago
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Duration:
12 months
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Expiry date:
2019-06-27
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Start date:
asap
12 month contract
Dublin
£27.50 per hour
Responsibilities:
- Responsible for installation and maintenance of software systems and supporting end users
- Attend to inquiries, record questions and respond to customers with solutions
- Provide immediate support to incidents and ensure services are restored within SLAs
- Evaluate system configuration and software to ensure effective use of hardware resources
- Install and support both hardware and software components
Skills required:
- Proven track record in a customer technical support role
- Exposure to applications such as Microsoft teams, Exchange, Skype for Business, Zoom or
Active Directory
- Experience with Windows OS and Windows Server and components such as services, networking
and virtualisation
- Understanding in print services and network print services
- ITIL Certified is an advantage
If the above sounds like you, please apply for my immediate attention!