IT Service Analyst - Just outside East Grinstead - Surrey / Sussex / Kent border
Up to £28k depending on experience - Active Directory, Outlook, Citrix, Remote Access MS Office.
An exciting opportunity has arisen for a Service Desk Analyst, to be based just outside East Grinstead in East Sussex - This will be working within an exceptional national organisation, with a great culture and working environment. We need someone who has majority of the skills listed below and the genuine desire to do a great job.
Key responsibilities
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Assess incoming incident and prioritise work according to timescales and processes.
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Keep accurate and timely records within the incident monitoring system
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Carry out technical investigation into support calls and escalate where required
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Log/update or remove asset register information relating to kit when it is moved/deployed or disposed of
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Provide technical support for: Windows 7/10, Office 365 and Active Directory
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Provide iOS/Chrome support including; Mobile Device Management
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Provide hardware support for desktops, laptops, printers & projectors
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Ideally have knowledge of: MS products including Outlook, Office together with , Active Directory, Citrix, and remote access. Any knowledge of SharePoint would be great.
Ideally you will have some previous helpdesk or desktop support experience - troubleshooting and diagnosing faults in hardware such as desktop PCs, laptops, printers, telephones and mobile devices.
If you're looking for a new role in a great company - then do call me to discuss - or send me your CV.
Because of their location - you will need to be able to drive.
