Description:
Role description
Required Responsibilities
-
handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
-
ensure the correct dispatching to the various technical departments
-
inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
-
ensure a good follow-up of the interventions in the field
-
report recurring problems -provide support to colleagues to have a good impact on customer satisfaction
Degree & Experience
-
technical education in higher education or equivalent experience
Technical skills
-
Office 365
Attitudes/Behavior
-
open and flexible
-
team spirit
-
creativity
-
self-sufficient
-
flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)
Languages
-
bilingual dutch and french
-
knowledge of English is an asset
