- Handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- Ensure the correct dispatching to the various technical departments
- Inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- Ensure a good follow-up of the interventions in the field
- Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction
Your profile:
Technical skills
- Technical education in higher education or equivalent experience
- Office 365
Attitudes/Behavior
- Open and flexible
- Team spirit
- Creativity
- Self-sufficient
- Flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)
Languages
- Bilingual dutch and french
- Knowledge of English is an asset
