Description:
Role description
Required Responsibilities
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handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
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ensure the correct dispatching to the various technical departments
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inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
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ensure a good follow-up of the interventions in the field
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report recurring problems -provide support to colleagues to have a good impact on customer satisfaction
Degree & Experience
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technical education in higher education or equivalent experience
Technical skills
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Office 365
Attitudes/Behavior
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open and flexible
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team spirit
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creativity
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self-sufficient
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flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)
Languages
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bilingual dutch and french
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knowledge of English is an asset